Privacy Policy and Cookies

j5 International Privacy Policy





j5 International Limited and its subsidiaries and related companies* (“j5” or “we”, or “our” or “us”) are committed to protecting your personal information and respecting your privacy.

In general, you can visit j5 on the web without telling us who you are or revealing any information about yourself. To the extent that you do provide information to j5, j5 will never sell, rent or disclose your personally identifiable information to outside parties for their own marketing purposes without your consent.

j5 may send you emails regarding product releases, upgrades or other j5 news.  You will be given the opportunity to opt in and opt out of receiving these emails.


Information That We Gather and Track


j5 only collects personal information which is reasonably necessary for its dealings with the individuals to whom the information relates. The types of personal information j5 collects will depend on the dealings we have with you. However, generally, we collect and hold personal information about existing and prospective customers, our third-party service providers and suppliers, and employment applicants.

The types of personal information that we collect and hold about these individuals includes, but is not limited to:

  • Personal identifiers, such as names, contact details (e.g. email address), job description and, if applicable, language spoken
  • A customer’s payment details for processing the purchase of our products and services

Generally, j5 collects personal information directly from the individuals concerned.  For instance, there are times when we may need to collect information from you through our websites. This generally involves filling out forms, so you can download or order a j5 product from our websites. When you download the products, we require you to fill out a form with your name and email address.

j5 may also collect personal information about individuals indirectly from third parties, such as from our business partners, and through various other methods, including:

  • Cookies
  • Referrers
  • IP Addresses
  • System Information

None of these methods can be used to identify, or reasonably identify, you except for cookies, which can optionally store information that you may enter in forms on our websites, as described below.

j5 may use Globally Unique Identifiers (GUIDs) to notify us of the installation of one of j5’s products.

A “cookie” is an element of data that a website can send to your browser, which may then store it on your system. It can be used to provide you with a tailored user experience. Some j5 pages use cookies. Cookies are used to better personalize the content, banners and promotions that you and other users will see. We may use the information to research and understand how our users’ habits in the aggregate are similar or different so that we can enhance your experience on j5 sites and with our products. With your consent, cookies can optionally store information from forms that you fill out on our site so that next time you visit, you do not have to re-enter this information. For example, this would allow you to enter your postcode (or local equivalent) so that next time you visit, you can automatically see local content from your area. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. j5 does not require that you accept cookies.

A “referrer” is the information passed along by a web browser that references the Web URL you linked from and is automatically collected by our web server. This information is collected and used by j5 to understand the websites referring traffic to our download pages and to present appropriate content to our potential customers. Referrer information is tabulated by j5 on an aggregated basis to identify general trends and traffic patterns.

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer so that data (such as the web pages you request) can be sent to you. They are automatically gathered by our web server. j5 will not use your IP address to attempt to identify your personal information.

System information we gather includes time, type of web browser being used, the operating system / platform, and CPU speed.  Your web browser sends this information automatically when you are connected to a website and is used by j5 only for broad demographic statistics. This information is used by j5 in identifying broad demographic trends and may be used to provide information appropriate for your computer system. You will not be personally identified from this information.


What We Do With the Information We Gather and Track


The personally identifiable information gathered from the forms you fill out on our websites is used in one of five ways:

  • To provide you with information about our products and services, including product alerts, releases, upgrades and patches
  • To ask you to participate in surveys about products, services, news and events
  • To allow you to demo, purchase and download products and services
  • To aggregate broad demographic information to understand general user trends, and
  • To ensure our compliance with export control and other applicable laws and regulations.

At times j5 retains contractors to perform services for j5 internally during our business. Consequently, they may have access to information about our customers in providing those services. Such limited access would be available only to the extent needed to perform the services, under the terms of an executed confidentiality and non-disclosure agreement with j5, with the requirement that such contractors keep the information strictly confidential and use the information solely on j5’s behalf. j5 does not collect sensitive personal information regarding customers.

In addition, j5 discloses the personal information it collects to the following entities:

  • Related entities within the j5 Group. As the parent company, j5 International Limited provides products, support and operations services to its subsidiaries, including centralised corporate functions, such as information technology support and services, and accounting and finance support
  • Business partners for the purposes of providing services, support and products to customers
  • Third parties where disclosure is required or authorised by law

j5 takes reasonable steps to ensure that the personal information it discloses to third parties, including to its related entities, is protected from misuse and unauthorised disclosure. Disclosure to any unrelated third party is subject to an executed confidentiality and non-disclosure agreement with j5, and the transfer of personal data between j5 entities is subject to data transfer agreements which comply with European and other countries’ data protection regulations.

The j5 websites contain links to other websites. However, j5 is not responsible for the privacy practices or the content of such websites.


Communications to Our Users


In addition to product updates, promotional and informational e-mails that j5 sends to its users from time to time, we may, on occasion, send you postal mail.

You may always opt-out of receiving marketing communications through our subscription centre or, for e-mail communications, by clicking on the link provided at the bottom of our e-mail to you or replying with unsubscribe.

Once you supply us with personal information, such as an e-mail address, j5 does not change the manner of usage of such information from its original purpose, unless we first obtain your informed consent.


Security of Personal and Payment Information


j5 maintains controls to provide security over certain financial information you provide us, during the purchase process. This is evidenced through use of secure connections using SSL to safeguard information when transmitted from the customer’s web browser to j5.

j5 employees are required to acknowledge that they understand and will strictly abide by our corporate policies with respect to the confidentiality of user personal information. Passwords are regularly changed pursuant to security protocols.

When permitted or required by law, we may share information with additional third parties for purposes including response to legal process.


Google Analytics and Advertising


j5 uses all features of Google Analytics for Display Advertisers. This includes obtaining specific visitor cookie data, such as the source, medium and keyword used to visit our websites. Google Analytics does not store any visitor-specific data and we will not use visitor-specific data in any way related to Google Analytics, Google AdWords, and Remarketing.

j5 uses remarketing with Google AdWords and analytics to display content-specific advertisements to visitors that have previously visited our site when those visitors go to other websites that have the Google Display Network implemented.

j5 and other third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitors’ past visits to our websites.

When creating remarketing lists, we cannot and do not use any sensitive information about users, including but not limited to health or medical history or information, financial status or other detailed information pertaining to a person’s finances, racial or ethnic origins, religious beliefs or other beliefs of a similar nature, the commission or alleged commission of any crime, political opinions or beliefs, trade union membership, or sexual behaviour or orientation.

As Google AdWords advertisers, we are restricted from and will not perform the following actions:

  • Running ads that collect Personally Identifiable Information (PII) including, but not limited to, email addresses, telephone numbers, and credit card numbers
  • Creating a remarketing list or creating ad text that specifically targets users in ways that are outlined as prohibited

You can opt-out of Google Analytics for Display Advertisers and opt-out of customized Google Display Network ads by visiting the Ads Preferences Manager.


Access and Correction of Your Personal Information


You may access and correct the personal information we hold about you by contacting us on the details set out below. Before we provide personal information to you, we may require you to verify your identity by providing us with identification documentation (e.g. drivers licence).

We may recover from you our reasonable costs of supplying you with access to the information you seek.

j5 will generally provide individuals with access to the personal information we hold about them.  However, in some circumstances, there may be legal, regulatory or administrative reasons to deny access to the requested information.  If access is denied, j5 will provide reasons for the denial (unless it would be unreasonable to do so).


Changes to Our Privacy Policies


We revise our website privacy policy to keep it up to date with j5 products, services and web pages. We will notify you of any changes we make by posting an updated version of this policy on our Websites. Any changes will take effect when they are so posted.  We also post FAQ’s from time to time on specific products.


What Websites This Covers


j5 owns and maintains a variety of websites. Each of these sites may have their own mailing lists or other methods of contacting customers. All the sites follow this privacy statement for gathering information or sharing personally identifiable information with third parties.

j5 will use reasonable efforts to comply with this privacy statement and will take prompt corrective action when it learns of any failure to comply with its privacy statement. Because of the complex and constantly changing nature of our technology and business, j5 does not guarantee error-free performance under this privacy statement. j5 shall not be liable for any incidental, consequential or punitive damages relating to this privacy statement.


Contacting Us About Privacy


If you have any questions about this privacy statement, the practices of our software or websites, or wish to make a complaint about our handling practices, you may contact:


Privacy Officer


j5 International Limited
Third Floor, European House
22-24 Victoria Street
Isle of Man

We will investigate any complaints received in writing and do our best to resolve them with you as soon as possible.

j5’s subsidiaries and related companies include: j5 North America, Inc., j5 Singapore Pte Ltd, j5 Software South Africa (Pty) Ltd, j5 Australia Pty Ltd., j5 Software UK Limited, j5 Japan Co., Ltd., j5 International IP Corporation and j5 Holdings Ltd.

(For a list of j5 global locations, please see:

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