The crucial management and tracking of Incidents and Near Misses through the many departments in an organization is often carried out with a diverse range of paper, spreadsheets, word documents and unconnected web / notes applications. This results in a “home-grown solution” in each department, meaning there is a different Incident Management procedure in each department. Leading to inconsistencies, maintenance issues, missed deadlines, lack of co-ordination and widespread frustration.
To bring these processes into control, it is necessary to adopt a single enterprise application across all departments that will enforce standard, accepted work practices in a clear, consistent manner and provide the necessary coordinating directives to ensure the actions are executed on time without costly omissions. In addition to bringing predictability, consistency and procedures to the processes, this kind of structure supports and meets the needs of ISO certification.