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Support and Training Overview

Support and Maintenance Plans

j5 Support is available across different time zones and regions to ensure your system is fully optimized. Support contracts include monthly status reports, individual account management, high-quality support, software updates and remote services to ensure that you receive the full benefit of your j5 System.

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Training

j5 International offers both onsite and online Training courses. Standard Training courses available include User Training, System Administration Training and Train-the-trainer Training. Tailored training packages are also available on request. Our proven track record and training methods ensure our clients are fully informed and competent in j5 best practices and how to optimize their j5 Applications fully.

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Project Services

j5 International’s project team operates globally and is available to configure and install j5 Applications both onsite and remotely for clients. This team works alongside our partners’ project teams to ensure a seamless integration with partner products and execution of the overall project. We value our long term relationships with clients and therefore take great care to keep stakeholders informed and involved at each stage of the project life-cycle.

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Consulting

j5 International has a consulting division which is dedicated to assisting our clients in meeting their objectives by defining their goals and system requirements. Our consultants draw from their own industry experience and knowledge to recommend the best course of action to our clients. This ensures that clients gain maximum business value and enjoy ongoing business benefits from their j5 System.

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